Refund policy

Pick Up and Third Party Delivery

When you pick up your order at one of our stores or receive a delivery be sure to look at the order and make sure it is what you ordered.  If someone else is picking up for you, let them know what they are picking up, so they can do the final inspection. 

While 99.9% of the time we spell the honoree’s name correctly, on occasion we make a “pipo.”  We want you to review your cakes, so you can confirm we did get it right or if we did make a pipo, then we can fix it while you are there.

Once you leave with your cake or order, it means that it is given to you in full and correctly. 

SHIPPED BAKED GOODS

We cannot be responsible for staleness/spoilage due to courier shipping delays, or if recipient is not at the delivery location to receive the shipment.